Our Most Common | Frequently Asked Questions | Magazine Canteen

OUR MOST COMMON FAQ

Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch via email and we will get back to you as soon as we can Contact us at infoATmagazinecanteen.com - replace AT with @

HOW MUCH WILL POSTAGE COST ME?

The weight of each magazine can vary greatly from one issue to the next. For example, one issue of POP magazine may weigh the same as 15 issues of the Sunday Times!
Postage is dependant on where you live and how heavy the consignment will be.
Items posted within the UK will cost a minimum of £3.50 and a maximum of £10.95.
Postage outside the UK will be calculated at checkout upon entering your address details. You do not have to proceed with your order at this stage.

For international orders.... If your order is significant and the postage seems high, please feel free to email us for a quotation stating the weight indicated on your order at the final stages of checkout, with your location.

With parcel rates changing so rapidly, we try to update our postage prices as much as possible, but sometimes they can go up or down.

HOW ARE THE MAGAZINES DELIVERED TO ME?

There are two methods used for posting. Depending on your order being a single issue light letter, or a parcel.

For single issue magazine orders and for any order weighing under 2 Kilo, we post within the using Royal Mail. Delivery within the UK is estimated at 5 days, Outside of the UK will take longer ( usually 1-3 weeks) This is the most cost effective service. If you prefer your magazine to be delivered much quicker, regardless of a higher delivery price, please contact us.

For heavier items and larger orders weighing 2 Kilo or more, we post using UPS or FedEx. This service is more expensive but much more cost effective for bulky orders. It is also fast. Delivery within the UK is 2 days and worldwide is usually within 5 days.

For international orders, if you wished to use a speedy courier service for the quickest delivery possible please contact us in advance so we can upgrade the postage cost of your item.

For UK orders, special Next day delivery can be arranged if discussed in advance.

Outside of the UK, we use Royal Mail or EVRI.com for single magazine orders, and orders weighing under 1 Kilo.

CAN I BUY MORE THAN ONE COPY OF A MAGAZINE?

Over many years of collecting, the scarcity of certain issues never fails to surprise us. It is possible that a certain issue in stock may never be discovered again for a decade or more.

For more common titles it is possible that we have more than one copy of an issue available. However, the quantity shown may be just one. We prefer to show the actual item in the scan and will only show multiple quantities if the condition is identical. If an issues shows as 'sold out' it could be that we are waiting to replace this with the next in line. We welcome enquiries if the issue you require is currently unavailable.

I AM LOOKING FOR A CERTAIN MAGAZINE NOT SHOWN. DO YOU HAVE IT?

Quite possibly. The website will show larger collections of various titles. However, there are many more magazines in the archive not currently listed on the website. Please email us with any ‘wish list’ and we can see if we have what you need.

WHY DO THE PRICES DIFFER SO MUCH FOR SIMILAR MAGAZINES WITHIN ONE COLLECTION?

The aim of the website is to provide the very best condition copy of a magazine you could find. Over the course of almost 30 years collecting, you learn that condition of magazines can range vastly.
The price quoted will reflect a variety of factors. A 30-year awareness of an individual items worth, it’s rarity, condition, and also the pulling power of either the title itself or that month’s cover star.

ARE YOU INTERESTED IN BUYING MAGAZINE COLLECTIONS?

Please feel free to email us at infoATmagazinecanteen.com (replace AT with @) - if you have a magazine collection you wish to sell.

Please take the time to explain and detail your collection. The condition of the magazine is important and the price you are expecting for a 'quick turnover.'

Photographs are extremely useful. And your location. We can travel, within reason or collect via courier.

We are currently not interested in purchases of individual magazines, smaller collections of just a year or two, nor magazines with obvious faults, damage or storage related problems.

CAN YOU PROVIDE ME WITH SCANS FROM A MAGAZINE?

Unfortunately, no. Our aim is to provide magazine enthusiasts with the physical item of a magazine. We do not offer a search and scan facility.

CAN YOU SEND ME IMAGES FROM A CERTAIN MAGAZINE?

With regret, No. We currently have an inventory of over 50,000 magazines on the website. As much information as possible has been added to the details of each product description and this is something which we are continually improving. We simply do not have the time to retrieve magazines from the archive to send over images from within magazines via email or social media.

I BOUGHT A MAGAZINE IN ERROR - CAN I RETURN IT?

Magazines purchased are unable to be returned for a refund or exchange. We would ask that the issues you are choosing to buy are the ones you require. If you are unsure that the magazine you wish to buy is the one you need - please ask us prior to purchase and we shall do our best to reply promptly.

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Help, my order has not arrived yet

Items posted worldwide from the UK can range from 1 week to several weeks. Usually the magazine will arrive within 14 working days. On the odd occasion, in some rare cases, some items may take longer.

We apologise for any order which has taken longer than our usual estimated delivery quotation. We do our best to post items swiftly and safely. Ultimately, if a magazine takes longer than usual for any unknown reason, we would appreciate your patience. Although disappointing, a late magazine nearly always arrives and it is extremely rare that a magazine will go missing.

If your magazine has not arrived within 4 weeks of being posted, we will open an investigation with the courier. If this can not be located within a further 2 weeks, we will consider the item lost and initiate a refund.

*Although in most cases the estimated delivery is correct, some items may take longer. Items posted to South America, Australia, New Zealand and some other countries will usually incur a delay via customs.

Change of mind \ Uncollected orders.

If you fail to collect your item from your local delivery depot for several weeks, this will eventually this will be returned to us. Upon receiving the parcel back we will refund your original purchase price of the magazine minus a 15% admin fee. The postage charge is non-refundable.